Executive Assistant

Headquartered in Austin, TX, EYERIDE is a growth-stage tech startup offering cloud-based, real-time video fleet management solutions that allow companies to monitor and manage their entire fleet from one central platform.

We are currently looking for an energetic individual with a keen eye for organization who enjoys providing top-notch service, and has a passion for technology.

When you work with EYERIDE you’re not just filling a role, you’re joining an intuitive and creative team of individuals who are driven and goal-oriented… kind of like joining a band that is all-the-rage, but without the (musical) instruments.

As the eyes and ears of our company, we’re counting on you to be a welcoming luminary that keeps our organic and easy-going collaborations running smoothly.

Responsibilities

• Answer incoming calls and route to the apprioriate department.
• Gather pertinent customer and product insights.
• Maintain accurate records (customers, cases, leads, shipments, and more in our CRM).
• Communicate with customers regarding inquiries, concerns, and requests.
• Identify new business opportunities for EYERIDE.
• Organize and maintain email lists, team details, and databases.
• Organize all in-person and off-site events.
• Manage employee engagement activities.
• Engage with the team on a daily basis to ensure a smooth flow of information.
• Prepare presentations and reports.
• Assist in other projects and activities as required.

Qualifications

• 2+ years experience as an Administrative or Personal Assistant
• Independent nature with a proactive approach
• Excellent time management skills with the ability to prioritize work
• Energetic, quick learner with strong organizational skills
• Attention to detail
• Problem-solving skills
• Interpersonal and service-related skills
• Ability to stay 2-steps ahead to navigate potential problems before they happen
• Excellent written and verbal communication skills (English)
• Bachelors degree a plus!

Additional Information
Hours of Operation: 9:00 am to 6:00 pm Central Time
Job Type: Full-time
Paid Time Off
Paid Holidays
Off-site yearly retreat (travel and expenses paid)
Competitive pay for qualified candidates

Sales Manager

Headquartered in Austin, TX, EYERIDE is a growth-stage tech startup offering cloud-based, real-time video fleet management solutions that allow companies to monitor and manage their entire fleet from one central platform – improving safety and maximizing profitability.

When you work with EYERIDE you’re not just filling a role, you’re joining an intuitive and creative team of individuals who are driven and goal-oriented… kind of like joining a band that is all-the-rage, but without the (musical) instruments.

As an EYERIDE sales manager we’re counting on you to lead our sales team to reach ambitious acquisition and revenue goals. If you’re a phone call phenom, enjoy connecting with current and potential partners, can’t wait to catch the next big fish, and get animated (dance party anyone?) every time you see a “sold” sign, we want to chat with you!

Responsibilities

• Prospect, qualify, sell, and close client accounts.
• Meet quarterly and annual acquisition and revenue targets.
• Engage and maintain perspective client relationships throughout the sales cycle and beyond.
• Provide engaging and consultative solutions to prospective clients.
• Conduct one-on-ones and team meetings with sales reps..
• Scout out potential clients and new opportunities for existing clients.
• Compile forecasting and sales reports on a regular basis.
• Maintain prospective and current customer database.
• Strategize with the marketing team to identify new ways to engage current and potential customers utilizing sales and customer data.
• Develop sales strategies and determine sales goals.

Qualifications

• Minimum 3 years proven experience managing and directing a sales team
• Associates or bachelors degree in business or related field
• Effective at expanding customer outreach
• Successful at managing individual and team goals to exceed quotas
• Experience planning and implementing sales strategies
• Proficient with corporate productivity and web presentation tools
• Experience working with a CRM system
• Strong verbal and written communications skills
• Ability to multi-task, prioritize, and effectively manage time
• Desire to always deliver amazing customer experiences
• Bilingual English/Spanish (this is a plus, but not necessary)
• Willing to travel

Additional Information
Hours of Operation: 9:00 am to 6:00 pm Central Time
Job Type: Full-time
Paid Time Off
Paid Holidays
Off-site yearly retreat (travel and expenses paid)
Competitive pay for qualified candidates

Bookkeeper

Headquartered in Austin, TX, EYERIDE is a growth-stage tech startup offering cloud-based, real-time video fleet management solutions that allow companies to monitor and manage their entire fleet from one central platform.

When you work with EYERIDE you’re not just filling a role, you’re joining an intuitive and creative team of individuals who are driven and goal-oriented… kind of like joining a band that is all-the-rage, but without the (musical) instruments.

We are looking for an ambitious Bookkeeper who will play a fundamental role in leading our financial growth and monitoring all around objectives and transactions. If you leave and breathe numbers then join us!

Responsibilities

• Process all related accounts payable and receivable transactions
• Assist customers and team members with billing questions
• Track and Maintain all payments in CRM (subscriptions, invoices, new orders)
• Create customer subscriptions, invoices and collect payments using EYERIDE’s CRM
• Manage collections procedures and account updates
• Activate and Cancel customer accounts, subscriptions, suspensions and cancellations
• Review invoices and payments on the 1st and 15th of each month
• Perform office tasks, such as filing, data entry related to accounting and processing outgoing mail for AP
• Handle communications with vendors
• Stay up to date with all Zero Usage Reports for payments in terms of AP
• Assist with audits and resolving discrepancies throughout EYERIDE’s different platforms
• Maintain accurate documentation and submit information for customer chargebacks
• Stay up to date with all journal entries, sales tax, inventory, financial statements and more
• Assist with payroll processings

Qualifications

• Minimum of 3 years of accounting experience
• Minimum 1 year of collections experience
• Experience planning and implementing accounting strategies
• Experience working with a CRM system and Quickbooks
• Strong verbal and written communications skills
• Ability to multitask, prioritize and manage time effectively
• Dedication to providing amazing customer service

Additional Information
This is a remote position. Your physical location is irrelevant, but a native/proficient level of English is required.
Hours of Operation: 8:00 am to 5:00 pm Central Time
Job Type: Full-time
Paid Time Off
Paid Holidays
Off-site yearly retreat (travel and expenses paid)
Competitive pay for qualified candidates

Growth Developer

Headquartered in Austin, TX, EYERIDE is a growth-stage tech startup offering cloud-based, real-time video fleet management solutions that allow companies to monitor and manage their entire fleet from one central platform.

When you work with EYERIDE you’re not just filling a role, you’re joining an intuitive and creative team of individuals who are driven and goal-oriented… kind of like joining a band that is all-the-rage, but without the (musical) instruments.

A developer at EYERIDE will be focused on the company’s growth using deep business understanding. We are looking for someone who uses their data and technology superpowers to empower our company’s team.

Responsibilities

• Work in a fast-paced environment with a small team of experienced (and super cool) individuals
• Develop groundbreaking features
• Collaborate with multiple departments
• Develop and implement new processes and procedures for effective and efficient business operations
• Develop data pipelines
• Develop micro-frontend microservices and APIs

Qualifications

• 3+ years of experience in the business world
• Strong communication skills
• Identifying business opportunities
• Quick learner
• Entrepreneurial qualities
• Team player and a positive attitude

Additional Information
Hours of Operation: 9:00 am to 6:00 pm Central Time
Job Type: Full-time
Paid Time Off
Paid Holidays
Off-site yearly retreat (travel and expenses paid)
Competitive pay for qualified candidates

Brand Designer

Headquartered in Austin, TX, EYERIDE is a growth-stage tech startup offering cloud-based, real-time video fleet management solutions that allow companies to monitor and manage their entire fleet from one central platform.

When you work with EYERIDE you’re not just filling a role, you’re joining an intuitive and creative team of individuals who are driven and goal-oriented… kind of like joining a band that is all-the-rage, but without the (musical) instruments.

As a Brand Designer for EYERIDE you will have the opportunity to make an impact, build and expand our brand awareness while working with multiple departments on a variety of projects.

Responsibilities

• Web banner designs
• Web design
• Typography
• Brand identity
• Take ownership of each project from the initial stages through to completion
• Brainstorm and design new products and take concepts through to production
• Multitask on several projects at a time, and maintain a positive attitude even under pressure

Qualifications

• 2+ years of experience in brand design
• You're experience with:
• Figma/XD
• Web development tools: WordPress/Elementor/Unbounce/HubSpot/
• Vector animation
• Understanding of UX/UI fundamentals
• Ability to adapt, switch gears, and thrive in a fast-paced environment
• Excellent organizational skills and ability to prioritize and meet deadlines
• Team player
• High level of written and spoken English

Additional Information
Hours of Operation: 9:00 am to 6:00 pm Central Time
Job Type: Full-time
Paid Time Off
Paid Holidays
Off-site yearly retreat (travel and expenses paid)
Competitive pay for qualified candidates

Customer Success Specialist

Headquartered in Austin, TX, EYERIDE is a growth-stage tech startup offering cloud-based, real-time video fleet management solutions that allow companies to monitor and manage their entire fleet from one central platform.

When you work with EYERIDE you’re not just filling a role, you’re joining an intuitive and creative team of individuals who are driven and goal-oriented… kind of like joining a band that is all-the-rage, but without the (musical) instruments.

We are looking for a trusted Customer Success Specialist who will play a fundamental role in building relationships, driving product adaptation and empowering teams to complete their goals. If you enjoy taking on new challenges in a dynamic environment then join us!

Responsibilities

• Build strong relationships with our clients to understand their needs and ensure their success with EYERIDE
• Serve as the main point of contact and liaison between clients and the rest of the team
• Empower customers to achieve their goals and challenges with our solution
• Manage onboarding process for new accounts
• Have an open communication with clients to make sure they are using EYERIDE to its fullest potential
• Client success and engagement plans
• Plan upsell, cross sell and expansion opportunities

Qualifications

• Minimum of 3 years on customer success, account management or consulting experience working with accounts of various sizes
• Advance written and verbal communication skills
• Experience planning and implementing accounting strategies
• Energetic and positive attitude
• Strong presentation skills with the ability to establish credibility
• Ability to multitask, prioritize and manage time effectively
• Take initiative and adapt
• You’ll be in advantage if you have experience in strategy consulting

Additional Information
This is a remote position. Your physical location is irrelevant, but a native/proficient level of English is required.
Hours of Operation: 8:00 am to 5:00 pm Central Time
Job Type: Full-time
Paid Time Off
Paid Holidays
Off-site yearly retreat (travel and expenses paid)
Competitive pay for qualified candidates

Sales Developement Representative

Headquartered in Austin, TX, EYERIDE is a growth-stage tech startup offering cloud-based, real-time video fleet management solutions that allow companies to monitor and manage their entire fleet from one central platform.

When you work with EYERIDE you’re not just filling a role, you’re joining an intuitive and creative team of individuals who are driven and goal-oriented… kind of like joining a band that is all-the-rage, but without the (musical) instruments.

We are looking for a self-motivated Sales Development Representative to join our sales team. This is a fundamental role at EYERIDE and has the responsibility of building sales opportunities and qualifying sales leads for the team. If you are passionate about succeeding, eager to learn, and enjoy embracing new challenges then join us!

Responsibilities

• Identifying prospects that are potential customers for EYERIDE
• Prospect via call, email and social strategies
• Drive sales growth and create a pipeline
• Lead creative strategies and target decision-makers
• Understanding clients needs to create a value proposition selling
• Ability to stay up to date in the fleet industry and demonstrate our value
• Create campaigns to generate interest
• Follow up with prospects that express interest in learning more about our solution
• Report sales results (weekly/monthly/quarterly)
• Maintain activity levels that generate the results needed to meet your sales goal
• Strategically research information about other competitors in our space
• Follow up with prospects after meetings have taken place to obtain feedback when appropriate
• Develop our SDR playbook that we will follow as we grow our team

Qualifications

• One year in a Sales or Business Development Representative role and/or one year in sales
• Strong customer-facing and presentation skills
• Excellent written and oral communication skills
• Self-starter, goal-orientated, and customer-centric

Additional Information
This is a remote position. Your physical location is irrelevant, but a native/proficient level of English is required.
Hours of Operation: 8:00 am to 5:00 pm Central Time
Job Type: Full-time
Paid Time Off
Paid Holidays
Off-site yearly retreat (travel and expenses paid)
Competitive pay for qualified candidates

Technical Support Specialist

Headquartered in Austin, TX, EYERIDE is a growth-stage tech startup offering cloud-based, real-time video fleet management solutions that allow companies to monitor and manage their entire fleet from one central platform.

When you work with EYERIDE you’re not just filling a role, you’re joining an intuitive and creative team of individuals who are driven and goal-oriented… kind of like joining a band that is all-the-rage, but without the (musical) instruments.

As a Technical Support Engineer, you will use critical thinking and problem solving skills to manage complex end user support cases. With a thorough understanding of our product, the person in this role will have expert level knowledge of EYERIDE and will partner with our internal teams to ensure high quality handoff and communication.

Responsibilities

• Support building and maintaining the technical knowledge of our professional services
• Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels
• Manage and solve assigned cases by providing the best support solution given the client needs
• Investigate the root cause of issues by isolating the problem and searching application logs
• Develop regular reports to understand the health and quality of our platform
• Identify and lead internal strategic initiatives to grow the professional services practice; serve as an active contributor to the team technical knowledge and expertise
• Document customer issues (case by case) along with steps to correct the problem encountered
• Computer/networking IT knowledge

Qualifications

• 2+ years of experience in technical support service
• Strong communication skills and attention to detail
• Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
• Basic knowledge of IP Camera systems/CCTV/NVR;
  DVRs/Surveillance Systems, Access Control
• Ability to clearly articulate technical topics to a non-technical audience
• Positive attitude, and high energy
• Ability to take initiative and adapt

Additional Information
This is a remote position. Your physical location is irrelevant, but a native/proficient level of English is required.
Hours of Operation: 8:00 am to 5:00 pm Central Time
Job Type: Full-time
Paid Time Off
Paid Holidays
Off-site yearly retreat (travel and expenses paid)
Competitive pay for qualified candidates